I received an email saying, “We could not verify identity information. The web session becomes disabled when the user fails to correctly enter requested information after 3 attempts.” How can I get ba

If you’ve incorrectly entered your PIN three times, your session will be disabled. To fix this, you can close your browser and try again. If that doesn’t fix it or you’ve forgotten your PIN, you may need to reset your PIN.

To reset your PIN, follow the instructions here. When you create a new PIN, you will be issued a new set of signing credentials.