My signers are failing to answer the Submitted Questions correctly. Why is this happening?

If the user does not answer the Submitted Questions exactly as expected, the system will not accept the user’s answer. For example, if the answer was “Saint John,” but the user entered, “St. John” the user will fail.

You may need to instruct the user to be clear in what they need to answer, and the format of that answer (capitalization, punctuation, etc.).

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