The system logged me out when I didn’t use it for a while. Why did that happen?

For security purposes, the SIGNiX system will time out if a user hasn't been active for a particular period of time. This time varies depending on the security concerns of what’s going on at the time. During signing, we will typically time out a signer after five minutes of inactivity. Within the Document Center, we will typically log out a user after 20 minutes of inactivity.

If this happens to you while signing, don’t worry. We saved your place, so simply click the link provided to you in the email, and you’ll jump back into the process.

If you were working in the Document Center, simply log back in using your unique link, and you’ll be able to re-access what you were working on.