Though not often, occasionally email delays can happen and that will mean that your signers are waiting for their message to begin signing the documents you have created for them.
When email delays do occur, here is one way that some of our clients can help get their signers back on track quickly. You can always check on our system status page here for more information on how everything is running at any given time: https://www.signix.com/trust-and-system-status
Please note: this workaround will not apply to all SIGNiX clients, and will depend on the level of access that you have into our system / your company account.
Workaround for Email Delays:
- Login to your account using your personal login link and password
- Locate the transaction in question, click on the title and open it up
- You will be on the Status Screen for that transaction
- Click on the "View History" button, and you should see a list of all recent actions taken
- Expand the first "Email Sent" event in the history and you can actually view the email message that has been sent / delayed to your signer
- You can Copy and Paste the message - including the link inside that your signer needs to use to begin the signing process - and send this information directly to your signer through your own personal or business email address
- Your signer should receive this information and be able to use the link to begin signing the documents
- Remind the signer that they may get a duplicate email once the SIGNiX email service is up and running once again
Screenshots to illustrate this process:
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