Skip to content
Open a Ticket
  • There are no suggestions because the search field is empty.

Email Delays - How to Help Signers Get Their Links to Sign

Sometimes emails aren't delivered in a timely manner and while that is not fully under a user's control, there is a work around available to help.

Though not often, occasionally email delays can happen and that will mean that your signers are waiting for their message to begin signing the documents you have created for them.

When email delays do occur, here is one way that some of our clients can help get their signers back on track quickly. You can always check on our system status page here for more information on how everything is running at any given time: https://www.signix.com/trust-and-system-status

Please note: this workaround will not apply to all SIGNiX clients, and will depend on the level of access that you have into our system / your company account.

Steps you can take:

  • Login to your account using your personal login link and password
  • Locate the transaction in question, click on the title and open it up
  • You will be on the Status Screen for that transaction
  • Click on the "View History" button, and you should see a list of all recent actions taken, including emails sent for signing
  • Expand one or more of the "Email Sent" events in the history and you can actually view the email message that has been sent / delayed to your signer
  • You will need to search for the link within the HTML of the email that was sent - you will see lots of code that makes the emails look a certain way.
  • You can Copy and Paste the link that your signer needs to use, and send this information directly to them with your own personal or business email address
  • Your signer should receive this information and be able to use the link to begin signing the documents
  • Remind the signer that they may get a duplicate email once the SIGNiX email service is up and running once again

With an update to the emails, HTML code now appears in the body of the message when viewed in the History.

This means you will need to carefully search for the correct link to provide.

You might try to use the keyboard short cut of CTRL and F to bring up a "find" box to search for specific words in the message. See screenshots below. Every email is unique so you may need to search for different key words, and then look below for the link itself that you need.

Screenshots to illustrate this process: