Though not often, occasionally email delays can happen and that will mean that your signers are waiting for their message to begin signing the documents you have created for them.
When email delays do occur, here is one way that some of our clients can help get their signers back on track quickly. You can always check on our system status page here for more information on how everything is running at any given time: https://www.signix.com/trust-and-system-status
Please note: this workaround may not apply to all SIGNiX clients, and will depend on the level of access that you have into our system / your company account.
Steps you can take:
- Locate the transaction in question, click on the title and open it up
- You will be on the Status Screen for that transaction
- Click on the "View History" button, and you should see a list of all recent actions taken, including emails sent for signing
- Expand one or more of the "Email Sent" events in the history and you can actually view the email message that has been sent
- Put your cursor over the "Review & Sign Documents" button in the email message that is displayed in the history - Do Not Click on the button
- Right click your mouse to see a menu, and select the "Copy Link Address" option
- You can now Paste the link into an email from yourself to the client
Screenshots to illustrate this process:
