I'm being asked questions to login and I don't know the answers

In order to login and sign your documents, you may have to answer some security questions in order to help verify your identity. This is something that was put into place by the person / company that created and sent you their documents, so you might ask them for assistance if you have trouble answering your questions.

The questions are provided by a third party database, so we cannot control the content or type of questions that you will be asked.

If you fail your questions, you can try again just a couple times. If you fail too many times, you will be locked out for 24 hours. This is not something we can bypass. The person / company who sent you the documents can consider changing the type of authentication used, and you might be able to answer different questions or use another method of identity verification.

Sometimes the questions might be about something you don't know, and again we cannot control that and we apologize. Please keep trying, or contact those who sent you the documents for further help.