My account seems to be disabled. How can I solve this?

If you’ve incorrectly entered your PIN three times, your session will be disabled. To fix this, you can close your browser and try again. If that doesn’t fix it or you’ve forgotten your PIN, you may need to reset your PIN. Most of the time, users are only temporarily locked out after entering the wrong password during login, or for leaving the login screen open for a while with no activity.

We suggest that you follow these steps to troubleshoot your login issue:

1. Clear your browser history to remove the message that says you're locked out
2. Ensure you are using the correct login link
3. Reset your password

If you do not know how to clear your browser's history, each one will have different steps to take and we suggest that you use the below link to select your browser and find instructions:

How to Clear Browser History

For your login link, signers should use the link sent to their email in a "Documents Ready to Review" message, and submitters should have a saved personal link to login to their account. You can email CustomerSupport@signix.com for assistance with your login link.

To reset your password, please use the "Forgot my Password" button on the login screen and follow the prompts.