You will need to contact ZipLogix directly for support
View ZipLogix contact details: Click here
If you are trying to sign a document that was sent to you by a realtor or that involves any sort of real estate transaction (buying / selling a property, signing a rental agreement or lease, etc.) then you are more than likely using an integration with our partner company ZipLogix.
Our partner company ZipLogix prefers to handle all support directly, so we are more than happy to direct you to them whenever you're having an issue. Even if you have reached a part of the process that is within the SIGNiX e-Signature solution system, you will still need to contact ZipLogix to start a support ticket. If they cannot help you directly, then ZipLogix will gather the necessary information to escalate tickets to SIGNiX Support in order to have everything resolved following proper procedure.
If you see any of the following in the emails you have received about documents to sign, then you indeed using a ZipLogix product and must direct all questions and issues to their support team.
- Digital Ink
- Zip Forms
- CAR
- ZipCommunity
Contact Information for ZipLogix:
- Email Support – Found on the zipForm Support site above. Email is answered within 24 hours of their normal business hours (Mon-Fri 8am-8pm EST excluding holidays). zipForm® Support is not open on weekends. Email sent over the weekend will be answered on Monday.
- Phone Support – Phone support is available Mon-Fri 8am-8pm EST excluding holidays and not open on the weekends. Phone support is free, but the number is not an 800 number. Please call 586-840-0140.
Common Issues for ZipLogix users and signers:
- Trouble with login, including forgotten passwords and unsure of username
- Unsure how to stop or cancel a transaction
- Not sure if the emails for signing documents are being sent or received properly
- For all of these and more, again please contact ZipLogix directly through one of the methods listed above.