Knowledge Base
SIGNiX Home
Open a Support Ticket
Signer Experience
User Experience
Tagging Documents
Creating a Transaction
Features
Common Issues
PDF Compatibility
Signers Tab
Documents Tab
Transactional Emails
Document Center
Other
eNotary/RON
eNotary Instructions
Creating a Transaction
Zoom
Signer Authentication
Tagging a Document
Demo Transactions
Adding Signers/Notary/Witness
eNotary Journal
State Information
Other
About Digital and Electronic Signatures
Overview
Legality
Digital Certificates
Timestamps
Other
About SIGNiX
Platform Overview
Compliance
Integrations
Other
Managing Your Account
Account Maintenance
Login Issues
Document Center
Login Issues
Signer Experience
General
How to Sign
Password Issues
Authentication
After Signing
Common Issues
Timeout Policy
Other
Security & Privacy
Security
Privacy
Common Questions
Viewing Signed Documents
Signature Verification
Viewing Documents on Mac or iOS
Viewing Documents on Android
Viewing Documents in Web Browser
Other
TaxWise desktop feature
General
zipLogix Digital Ink
General
Back to home
Knowledge Base
Signer Experience
User Experience
Tagging Documents
Creating a Transaction
Features
Common Issues
PDF Compatibility
Signers Tab
Documents Tab
Transactional Emails
Document Center
Other
eNotary/RON
eNotary Instructions
Creating a Transaction
Zoom
Signer Authentication
Tagging a Document
Demo Transactions
Adding Signers/Notary/Witness
eNotary Journal
State Information
Other
About Digital and Electronic Signatures
Overview
Legality
Digital Certificates
Timestamps
Other
About SIGNiX
Platform Overview
Compliance
Integrations
Other
Managing Your Account
Account Maintenance
Login Issues
Document Center
Login Issues
Signer Experience
General
How to Sign
Password Issues
Authentication
After Signing
Common Issues
Timeout Policy
Other
Security & Privacy
Security
Privacy
Common Questions
Viewing Signed Documents
Signature Verification
Viewing Documents on Mac or iOS
Viewing Documents on Android
Viewing Documents in Web Browser
Other
TaxWise desktop feature
General
zipLogix Digital Ink
General
Signer Experience
For Signers (non-licensed users)
General
How to Download Documents and System Requirements
How to Sign
How do I sign a document?
How to Quit or Opt Out of Signing
Signing on Mobile Devices - Smartphones and Tablets
Password Issues
What happens if I forgot my Signing Password?
When should I change my Signing Password?
How do I change my Signing Password?
What is a Signing Password and what do I need it for?
Authentication
I received an email saying, “We could not verify identity information. The web session becomes disabled when the user fails to correctly enter requested information after 3 attempts.” How can I get ba
I get an error that says “Name and SSN could not be verified”
Why do I have to enter my social security number and date of birth?
I'm being asked questions to login and I don't know the answers
After Signing
How do I correct a signed document
How to Send Documents Back to Someone After Signing
I clicked all the signature fields. What do I do next?
Common Issues
I received an email with a link, but the link won’t open. What should I do?
I get an error message saying “Individual Not Found”
The page won't load
Multiple Sessions Issue
I'm stuck at a loading screen when I’m trying to access my documents. What’s going on?
Session Cookies Not Enabled, what does that mean?
I don’t see where to click to sign on the screen. What do I do?
I can’t get into your system to sign. What could be the cause of the problem?
Pick Up Token error message
What if I need to change the personal information in my digital identity?
I see that there is a place to put a date next to where I signed, but when I try to click on it, nothing happens. What am I doing wrong?
I am part of a signing process I initiated, but I can’t seem to find my “Click Here to Sign” signature button. What happened?
I know I have a document to sign, but I never got an email. What happened?
See more
Timeout Policy
What’s the timeout for the SIGNiX system?
The system logged me out when I didn’t use it for a while. Why did that happen?
Other
Talcott Resolution Partnership
Archived Documents
How can I print my documents in SIGNiX's system?
