Knowledge Base

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Knowledge Base

Signer Experience

Signer Experience

For Signers (non-licensed users)

General

How to Download Documents and System Requirements

My browser is set to Spanish, but I want to review SIGNiX in English...is this possible?

How to Sign

How do I sign a document?

How to Quit or Opt Out of Signing

Signing on Mobile Devices - Smartphones and Tablets

Password Issues

What happens if I forgot my Signing Password?

When should I change my Signing Password?

How do I change my Signing Password?

What is a Signing Password and what do I need it for?

Authentication

I received an email saying, “We could not verify identity information. The web session becomes disabled when the user fails to correctly enter requested information after 3 attempts.” How can I get ba

I get an error that says “Name and SSN could not be verified”

Why do I have to enter my social security number and date of birth?

I'm being asked questions to login and I don't know the answers

After Signing

How do I correct a signed document

How to Send Documents Back to Someone After Signing

I clicked all the signature fields. What do I do next?

Common Issues

I received an email with a link, but the link won’t open. What should I do?

I get an error message saying “Individual Not Found”

The page won't load

Multiple Sessions Issue

I'm stuck at a loading screen when I’m trying to access my documents. What’s going on?

Session Cookies Not Enabled, what does that mean?

I don’t see where to click to sign on the screen. What do I do?

I can’t get into your system to sign. What could be the cause of the problem?

Pick Up Token error message

What if I need to change the personal information in my digital identity?

I see that there is a place to put a date next to where I signed, but when I try to click on it, nothing happens. What am I doing wrong?

I am part of a signing process I initiated, but I can’t seem to find my “Click Here to Sign” signature button. What happened?

I know I have a document to sign, but I never got an email. What happened?

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Timeout Policy

What’s the timeout for the SIGNiX system?

The system logged me out when I didn’t use it for a while. Why did that happen?

Other

Talcott Resolution Partnership

Archived Documents

How can I print my documents in SIGNiX's system?